Last updated: May 8, 2026
We're a small team building YourLight with care. If you need help, have a question, or hit a bug, we want to hear from you.
Email us anytime: support@yourlight.me
We aim to reply within 1–2 business days. The same address handles general support, SMS questions, account help, privacy requests, and data deletion.
YourLight Status Updates is a transactional SMS program. If you join a friend's Light via a share link and opt in, we may text you about that specific Light or plan — for example, if the host changes the time, location, or cancels.
When you join a YourLight event via a share link, you can optionally enter your phone number and tick the consent checkbox. Consent is required before we send any SMS, and consent to receive SMS is not a condition of using YourLight.
Reply STOP to any message we send. You'll receive one final confirmation that you've been unsubscribed, and we'll send no more SMS. You can also email support@yourlight.me to opt out.
Reply HELP to any message and we'll respond with a short note pointing you to our support email and reminding you that you can reply STOP to opt out. The automated reply reads roughly:
YourLight: Need help? Visit yourlight.me/support or email support@yourlight.me. Reply STOP to opt out.
For anything more involved, email support@yourlight.me directly.
The simplest way is to join another YourLight event via a share link and tick the consent checkbox again. If you'd prefer to be re-added directly, email support@yourlight.me.
Message frequency varies and depends on how often the host of a plan you joined updates the event. Typically 1–4 messages per event. Message and data rates may apply.
No. We do not share, sell, or transfer your mobile information or SMS opt-in consent to third parties or affiliates for marketing or promotional purposes. We do not send promotional or marketing SMS — only transactional updates about events you joined.
YourLight SMS is currently available to U.S. mobile numbers across major carriers. We may expand to additional countries over time. Carriers are not liable for delayed or undelivered messages.
Email support@yourlight.me with your account email and a brief request. We'll remove your profile, statuses, and associated data.
On the sign-in screen, tap "Forgot Password?" and enter your email. We'll send a reset link. The link opens directly in the YourLight app.
Check that notifications are enabled for YourLight in your device's system settings, and that the master toggle in Settings → Notifications inside the app is on. If pushes still aren't arriving, email support@yourlight.me and we'll investigate.
You can use the in-app Send Feedback form (Settings → Send Feedback) or email support@yourlight.me. Please include what you were doing, what happened, and what you expected — that helps us reproduce and fix the issue quickly.